Totally secure, we have individual units that only you have access to. You’ll be the only person with the lock and key and you have full control over who enters. Our storage facilities have access control and managers who patrol regularly, in addition the facilities have alarms and electric fencing.
Yes you will. This is to ensure only you have access to your unit. You can get a padlock from our on-site store as well as all the packaging materials you require.
Although our self-storage facilities are safe and secure, we do not insure your possessions. The advice we give all our clients is that they would speak with their insurance company which steps should be taken in this regard. Even though we do not envision any fires, theft or floods as a company we cannot be held responsible should they occur? We also cannot be held responsible for any personal injury incurred at our facilities.
All our facilities are open Monday to Friday 08h00 to 17h30, Saturdays 08h00 to 14h00 and Sundays from 09h00 to 13h00.
As a rule no, although we’ll obviously not allow the storage of any illegal substances or any proceeds from crime. We also do not allow any flammable and perishable goods. (Foodstuffs for instance)
We’ll need written notice 30 days in advance.
Notice must be submitted in writing at least 30 days in advance. We require a full calendar month notice. So if you wish to move out say the end of July, you would need to give us notice by July 1st at latest.
Sure, absolutely. Just state in your request that you’d like to use your deposit for your notice month.
If it is after the first day of the month, you’ll need to pay rent for the following month as that would be considered your notice period. However you may move out at any time, if all your payments are up to date.
If the notice appeared informing you that you are liable for the next month’s rental, it’s because you’re making a request after the first day of the month. This means you have missed the cut off for this month and can only give notice for the end of next month. If you feel this is incorrect, please give us a call.
If you choose not to use your deposit for the last month’s rent, you’re required to fill in your banking details on your move-out request. Once your request and move-out has been verified, you’ll be refunded in 30 days.
Once your request has been approved you’ll receive a certificate. You’ll need to take this with you on the day you wish to vacate and show it to the facilities manager.
Operational hours are Monday to Friday 08h00 to 17h00 and Saturdays from 08h00 to 14h00. You may vacate any time during these hours.
If you wish to extend or cancel your notice please email us.
Just leave the unit clean when you move out.
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